1. Overview

This Cancellation Policy applies to all orders placed on zovqix.com. It should be read together with our Terms & Conditions, Return Policy and Refund Policy. Nothing in this policy affects your statutory rights under UK consumer law.

2. Cancelling before your order is dispatched

You can ask to cancel your order at any time before it is dispatched. Email support@zovqix.com as soon as possible with your order number and tell us you wish to cancel. If your order has not yet been dispatched, we will cancel it and refund you in full.

Because some items are dispatched by our suppliers shortly after you order, we cannot always stop an order once it has been sent. We will tell you promptly if we are unable to cancel it.

3. Cancelling after your order is dispatched

Once your order has been dispatched, it can no longer be cancelled directly. However, you still have the right to cancel and return most items within 14 days of receiving them. To do this, please follow the steps in our Return Policy. Any refund will be paid as set out in our Refund Policy.

4. Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel most orders, without giving a reason, within 14 days of the day you receive your goods. This right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons (such as cosmetics, skincare, food supplements and personal care items) once they have been unsealed after delivery, or to goods made to your specification or clearly personalised.

5. Cancellations by us

We may cancel an order if:

• an item is out of stock or no longer available;
• there is a pricing or product information error;
• we cannot verify your payment or delivery details, or we suspect fraud;
• delivery to your address is not possible.

If we cancel your order, we will tell you by email and refund any payment taken, normally within 14 days.

6. Delayed orders

If your order has not arrived within 30 days of us accepting it, you may cancel it and we will refund you. Please contact us at support@zovqix.com with your order number.

7. How to cancel

Email support@zovqix.com with your order number and a clear message that you wish to cancel. We will confirm your cancellation by email, normally within 2 working days. Please keep this confirmation for your records.

8. Refunds for cancelled orders

Refunds for cancelled orders are paid to the original payment method. Details of timing, currency and amounts are in our Refund Policy.

9. Contact us

If you have any questions about cancelling an order, email us at support@zovqix.com and include your order number. We aim to reply within 5 working days.