Email us at support@zovqix.com or use the live chat on our site. We aim to reply within 5 working days.
We refund you within 14 days of receiving your return (or proof of postage). Refunds go back to the original payment method, and it can take a few extra working days to appear on your statement.
Please email support@zovqix.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
For health and hygiene reasons we cannot accept returns of sealed skincare, supplements and personal care items once they have been opened. If an item arrives faulty, damaged or not as described, you are still entitled to a repair, replacement or refund.
You can return most items within 14 days of receiving them. Email support@zovqix.com with your order number before sending anything back, and we will reply with instructions. Items should be unused and in their original packaging. Unless the item is faulty, you pay the cost of returning it.
Yes. If your order has not been dispatched, email support@zovqix.com as soon as possible with your order number and we will cancel it and refund you. Once dispatched, you can still cancel and return most items within 14 days of receiving them.
Our payment provider may process card payments in US dollars (USD). In that case your payment is converted from pounds sterling at the exchange rate applied at checkout, and your bank may add currency conversion fees. These fees are set by your bank, not by us.
We accept payment by card and any other methods shown at checkout. Payments are processed securely by Safepay, and we never store your full card details.
Any delivery charge is shown at checkout before you pay. You will never be charged without seeing the total first.
Once your order is dispatched, we will email you with an update and tracking details where available. You can also check your order status by logging in to your account. If you need help, email support@zovqix.com with your order number.
Estimated delivery times are shown at checkout and on the product page. Some items are dispatched by our suppliers, so delivery times can vary. Unless we agree otherwise, we will deliver within 30 days of accepting your order.
We currently deliver to addresses in the United Kingdom only.
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