1. Overview

This Return Policy applies to all orders placed on zovqix.com. It should be read together with our Terms & Conditions, Refund Policy and Cancellation Policy. Nothing in this policy affects your statutory rights under UK consumer law.

2. Your 14-day right to return

You may return most items, without giving a reason, within 14 days of the day you receive them. To start a return, email support@zovqix.com within that period with:

• your order number;
• the item(s) you wish to return;
• a short note that you wish to cancel and return the order.

Please do not send anything back before we reply. We will email you the return address and instructions, normally within 2 working days.

3. What condition items must be in

To be accepted, returned items must be:

• unused and in the same condition you received them;
• in their original packaging, with all tags, labels, seals and accessories;
• returned within 14 days of you telling us you wish to return them.

You are responsible for taking reasonable care of the goods while they are with you. We may reduce your refund if the item has lost value because it was handled beyond what is necessary to check it.

4. Items we cannot accept back

For health and hygiene reasons we cannot accept returns of sealed goods, such as cosmetics, skincare, food supplements and personal care items, once they have been unsealed after delivery. We also cannot accept goods made to your specification or clearly personalised. If any of these items arrive faulty, damaged or not as described, you are still entitled to a repair, replacement or refund (see section 6).

5. Return costs

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning it. We recommend using a tracked service and keeping your proof of postage, as you are responsible for the item until it reaches us. We cannot accept responsibility for items lost or damaged in transit back to us.

6. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, email support@zovqix.com as soon as possible, ideally within 48 hours of delivery, with:

• your order number;
• clear photos showing the item, the packaging and the problem.

Under the Consumer Rights Act 2015 we will offer a repair, replacement or refund, and we will pay the reasonable cost of returning faulty goods. We may ask you to send the item back, or we may arrange a replacement or refund without it.

7. Wrong or missing items

If you receive the wrong item or something is missing from your order, tell us within 48 hours of delivery by emailing support@zovqix.com with your order number and photos. We will send the correct item or refund you.

8. Refunds for returns

Once we receive and check your return, we will email you to confirm. Your refund is paid within 14 days of receiving the goods back (or of receiving proof of postage, if earlier) to the original payment method. Full details are in our Refund Policy.

9. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order.

10. Contact us

For any question about a return, email us at support@zovqix.com and include your order number. We aim to reply within 5 working days.