1. About us

This website, zovqix.com (the “Site”), is operated by zovqix.com, trading as Zovqix (“we”, “us” or “our”), company number [COMPANY NUMBER]. You can contact us at support@zovqix.com.

By placing an order you agree to these Terms & Conditions. Please read them together with our Privacy Policy and our Returns, Refund and Cancellation policies.

2. Eligibility

You must be 18 or over and have a delivery address in the United Kingdom to order from the Site.

3. Products

We aim to describe and display our products as accurately as possible. Colours and packaging may differ slightly from the images shown. Product information is provided for general guidance only and is not medical advice. Food supplements should not replace a varied diet. If you are pregnant, taking medication or have a medical condition, please consult a doctor or pharmacist before using supplements or skincare products.

4. Prices and VAT

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Any delivery charge is shown before you pay. If we discover a pricing error, we will contact you before dispatching your order and you may cancel it for a full refund.

5. Orders and contract

Placing an order is an offer to buy. We will email you to confirm we have received it. A binding contract is formed only when we send you a dispatch confirmation. If we cannot accept your order, for example because an item is out of stock, we will tell you promptly and refund any payment taken.

6. Payment

We accept payment by card and any other methods shown at checkout. Payments are processed securely by our payment provider, Safepay. We do not store your full card details.

Currency information: our payment provider may process card payments in US dollars (USD). Where this applies, your payment is converted from pounds sterling at the exchange rate applied at checkout. Your bank or card issuer may also charge currency conversion or foreign transaction fees. These fees are set by your bank and are not charged by us.

7. Delivery

We deliver to addresses in the United Kingdom. Estimated delivery times are shown at checkout or on the product page. Some items are dispatched by our suppliers, so delivery times may vary; the dates shown are estimates, not guarantees. Unless we agree otherwise, we will deliver your order within 30 days of accepting it. If we are late, you may cancel the order and we will refund you.

Risk in the goods passes to you on delivery. Please check your parcel on arrival and tell us within 48 hours if anything is damaged or missing.

8. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for most goods, without giving a reason, within 14 days of the day you receive them. To cancel, email support@zovqix.com with your order number and state clearly that you wish to cancel.

You must return the goods within 14 days of telling us you wish to cancel. Unless the goods are faulty or not as described, you are responsible for the cost of returning them. Goods should be unused and in their original condition and packaging, and you must take reasonable care of them while they are in your possession. We may reduce your refund if the goods have lost value due to handling beyond what is necessary to inspect them.

Exceptions: the right to cancel does not apply to sealed goods that are unsuitable for return for health or hygiene reasons (such as cosmetics, skincare, food supplements and personal care items) once they have been unsealed after delivery, or to goods made to your specification or clearly personalised.

We will refund you, including standard delivery charges, within 14 days of receiving the goods back (or proof of postage), using the same payment method you used for the order.

9. Faulty or incorrect goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described, please email support@zovqix.com with your order number and clear photographs. We will offer a repair, replacement or refund as required by law, and we will cover the cost of returning faulty goods. Nothing in these terms affects your statutory rights.

10. Our liability

We are not liable for losses that were not reasonably foreseeable, or for business losses, as the Site is for personal use only. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any matter that cannot lawfully be limited. Subject to this, our liability in connection with any order is limited to the price you paid for it.

11. Events outside our control

We are not responsible for any delay or failure caused by events outside our reasonable control, including courier or supplier disruption, severe weather or industrial action. We will let you know if your order is affected and you may cancel it for a refund if the delay is significant.

12. Intellectual property

The design, text, logos and images on the Site belong to us or our licensors. Product names, brands and trademarks belong to their respective owners, and their appearance on the Site does not imply any endorsement. You may not copy or reuse Site content for commercial purposes without our written permission.

13. Your account and personal data

Please keep your login details secure and tell us immediately if you suspect unauthorised use of your account. We handle your personal data as described in our Privacy Policy.

14. Complaints

If you are unhappy with any aspect of your order or our service, please email support@zovqix.com. We aim to reply within 5 working days. If we cannot resolve your complaint, you may be able to use an alternative dispute resolution provider, and we will tell you which one when we respond.

15. Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.

16. General and governing law

If any part of these terms is found to be unenforceable, the remainder stays in force. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in these terms affects your rights as a consumer in the UK.

17. Contact us

Company Name (zovqix.com)
Company number: [COMPANY NUMBER]
Email: support@zovqix.com