1. Overview

This Refund Policy applies to all orders placed on zovqix.com. It should be read together with our Terms & Conditions, Return Policy and Cancellation Policy. Nothing in this policy affects your statutory rights under UK consumer law.

2. When you can get a refund

You may be entitled to a refund if:

• you cancel your order within 14 days of receiving the goods and return them to us;
• an item arrives faulty, damaged or not as described;
• we cannot supply an item you ordered, or we cancel your order;
• your order is significantly delayed and you choose to cancel it.

3. Cancelling within 14 days

You have the right to cancel most orders, without giving a reason, within 14 days of the day you receive your goods. To start a return, email support@zovqix.com with your order number and tell us you wish to cancel. You must send the goods back within 14 days of telling us.

Goods should be unused and in their original condition and packaging. Unless the item is faulty or not as described, you are responsible for the cost of returning it. We recommend using a tracked service and keeping your proof of postage.

4. Items that cannot be refunded

For health and hygiene reasons, we cannot accept returns of sealed goods, such as cosmetics, skincare, food supplements and personal care items, once they have been unsealed after delivery. The same applies to goods made to your specification or clearly personalised. If any of these items arrive faulty or not as described, you are still entitled to a refund, replacement or repair.

5. Faulty, damaged or incorrect items

If your item is faulty, damaged or not what you ordered, please email support@zovqix.com within 48 hours of delivery if possible, with your order number and clear photos. We will offer a repair, replacement or refund as required by law, and we will pay the return costs for faulty goods.

6. How long refunds take

We will refund you within 14 days of receiving the goods back (or of receiving proof of postage, if earlier). For orders we cannot fulfil or cancel ourselves, we will refund you within 14 days of telling you. Refunds include the standard delivery charge you paid, where applicable. If you chose a more expensive delivery option than our standard one, the extra cost is not refunded.

7. How refunds are paid

Refunds are paid to the same payment method you used for your order. Once we have processed your refund, it can take a few extra working days to appear on your statement, depending on your bank or card issuer.

8. Currency note

Payments may be processed in US dollars (USD) by our payment provider, Safepay, as explained in our Terms & Conditions. Refunds are made in the same way. Because of exchange rate changes and any currency fees your bank charges, the amount that appears on your statement may differ slightly from the amount you paid. These differences are outside our control.

9. Partial refunds

We may reduce your refund if goods have lost value because they were handled beyond what is necessary to check their condition, or if items are missing from the return. If this applies, we will tell you before we process your refund.

10. Contact us

If you have any questions about refunds, email us at support@zovqix.com and include your order number. We aim to reply within 5 working days.