1. Who we are

This website, zovqix.com (the “Site”), is operated by zovqix.com, trading as Zovqix (“we”, “us” or “our”), company number [COMPANY NUMBER]. We are the data controller of the personal information described in this policy. You can contact us at support@zovqix.com.

We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

• Account and order details: name, email address, phone number, delivery and billing address, and your order history.
• Payment information: payments are processed by our payment provider, Safepay. We receive confirmation of payment but we do not store your full card details.
• Communications: messages you send us by email or through our live chat, and any photos you share when reporting a problem.
• Technical data: IP address, browser and device type, pages viewed and how you use the Site, collected through cookies and similar technologies.
• Marketing preferences: whether you have asked to receive our emails.

3. How and why we use your information

You can withdraw your consent to marketing at any time using the unsubscribe link in our emails or by contacting us.

4. Who we share your information with

We share your information only where needed and only with trusted providers who act on our instructions:

• Payment provider: Safepay, to take and confirm payments.
• Couriers and suppliers: to deliver your order, including suppliers who dispatch items on our behalf.
• Live chat provider: Tawk.to, which handles chat messages you send through the Site.
• Hosting, email and IT providers: to run the Site and send order emails.
• Analytics and advertising providers: where you have accepted cookies, for example Google, Meta (Facebook and Instagram), TikTok or Pinterest.
• Professional advisers, regulators or law enforcement: where the law requires it.

We do not sell your personal data.

5. International transfers

Some of our service providers, suppliers and team members may be located outside the United Kingdom, including in Pakistan, the United States and other countries. When your data is transferred outside the UK, we make sure it is protected by an appropriate safeguard, such as an adequacy decision, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or another transfer mechanism permitted by UK GDPR.

6. Cookies

We use cookies and similar technologies to make the Site work (for example, to keep items in your basket), to remember your preferences and, if you accept them, to measure how the Site is used and to show relevant advertising. You can accept or decline non-essential cookies using the cookie banner and can change your browser settings at any time. Blocking some cookies may affect how the Site works.

7. How long we keep your information

We keep your information only as long as we need it for the purposes above. Order and payment records are normally kept for 6 years to meet tax and accounting rules. Account details are kept while your account is active and deleted or anonymised after that, unless we must keep them by law. Marketing details are kept until you unsubscribe.

8. How we protect your information

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and secure payment processing. No online service can be completely secure, so please keep your login details private.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data;
• object to our use of your data, including for direct marketing;
• receive your data in a portable format, where applicable;
• withdraw your consent at any time, where we rely on it.

To use any of these rights, email support@zovqix.com. We will reply within one month. We may need to confirm your identity first.

10. Complaints

If you have a concern about how we handle your data, please contact us first at support@zovqix.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Children

The Site is for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us and we will delete it.

12. Third-party links

The Site may link to other websites, such as our social media pages. We are not responsible for their privacy practices, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

14. Contact us

Company Name  (zovqix.com)
Company number: [COMPANY NUMBER]
Email: support@zovqix.com